Work in process..
Work in process..
Work in process..
Service Designer, User Researcher
Service Designer, User Researcher
Service Designer, User Researcher
UX & Service Designer, Researcher
The Allmer Assistance service combines an application with AR glasses to simplify frontline technicians’ workflow. It provides remote support on-site, generates automatic reports, and documents cases seamlessly.
The Allmer Assistance service combines an application with AR glasses to simplify frontline technicians’ workflow. It provides remote support on-site, generates automatic reports, and documents cases seamlessly.
The Allmer Assistance service combines an application with AR glasses to simplify frontline technicians’ workflow. It provides remote support on-site, generates automatic reports, and documents cases seamlessly.
Design Challenge
Frontline technicians often rely on supervision and multiple tools, which slows down machine maintenance. On-site support isn’t always possible, leading to inefficiency and delays.
Design Challenge
Frontline technicians often rely on supervision and multiple tools, which slows down machine maintenance. On-site support isn’t always possible, leading to inefficiency and delays.
Design Challenge
Frontline technicians often rely on supervision and multiple tools, which slows down machine maintenance. On-site support isn’t always possible, leading to inefficiency and delays.
Solution
We proposed a service concept and companion app flow for Almer glasses that generates reports, customizes remote assistance, and supports technicians hands-free. They can follow step-by-step guidance, adapt the glasses to their workflow, and document cases directly through the AR headset.
Solution
We proposed a service concept and companion app flow for Almer glasses that generates reports, customizes remote assistance, and supports technicians hands-free. They can follow step-by-step guidance, adapt the glasses to their workflow, and document cases directly through the AR headset.
Solution
We proposed a service concept and companion app flow for Almer glasses that generates reports, customizes remote assistance, and supports technicians hands-free. They can follow step-by-step guidance, adapt the glasses to their workflow, and document cases directly through the AR headset.
My role
I researched technician workflows and proposed how to integrate remote assistance into AR glasses with the app. I conducted interviews, mapped stakeholder needs, defined the concept and UX flow, and co-created the functional flow and wireframes.
My role
I researched technician workflows and proposed how to integrate remote assistance into AR glasses with the app. I conducted interviews, mapped stakeholder needs, defined the concept and UX flow, and co-created the functional flow and wireframes.
My role
I researched technician workflows and proposed how to integrate remote assistance into AR glasses with the app. I conducted interviews, mapped stakeholder needs, defined the concept and UX flow, and co-created the functional flow and wireframes.
User Research
Through interviews and system analysis, I explored customer support as a unified process. I identified strengths and weaknesses of remote assistance and mapped out key roles and responsibilities.
User Research
Through interviews and system analysis, I explored customer support as a unified process. I identified strengths and weaknesses of remote assistance and mapped out key roles and responsibilities.
User Research
Through interviews and system analysis, I explored customer support as a unified process. I identified strengths and weaknesses of remote assistance and mapped out key roles and responsibilities.
Testing & Assesing Almer headset
Evaluated the AR headset, defined pros and cons of the product, and identified possible integration methods.
Testing & Assesing Almer headset
Evaluated the AR headset, defined pros and cons of the product, and identified possible integration methods.
Testing & Assesing Almer headset
Evaluated the AR headset, defined pros and cons of the product, and identified possible integration methods.
Wireframing & User Flow
I co-created the app’s functional flow and wireframes, ensuring that tips and guidance are personalized and easy to deliver.
Wireframing & User Flow
I co-created the app’s functional flow and wireframes, ensuring that tips and guidance are personalized and easy to deliver.
Wireframing & User Flow
I co-created the app’s functional flow and wireframes, ensuring that tips and guidance are personalized and easy to deliver.
Service Design
Service Design
Service Design
UX/UI
UX/UI
UX/UI
User Research
User Research
User Research
AR Research
AR Research
AR Research
Almer’s AR glasses merge hardware and software to stream expert guidance directly into a worker’s view - allowing for remote problem-solving and reducing downtime.
Almer’s AR glasses merge hardware and software to stream expert guidance directly into a worker’s view - allowing for remote problem-solving and reducing downtime.
Almer’s AR glasses merge hardware and software to stream expert guidance directly into a worker’s view - allowing for remote problem-solving and reducing downtime.
How it works?
A remote worker wearing the AR glasses shares their view with a global expert via an integrated camera. The expert can then annotate objects in real-time, aiding the worker as if they were physically present.
How it works?
A remote worker wearing the AR glasses shares their view with a global expert via an integrated camera. The expert can then annotate objects in real-time, aiding the worker as if they were physically present.
How it works?
A remote worker wearing the AR glasses shares their view with a global expert via an integrated camera. The expert can then annotate objects in real-time, aiding the worker as if they were physically present.
Design Process
Design Process
01
Defining Persona
Defining Persona
Based on interview process, I developed three distinct personas: frontliner, expert and manager, each representing a different use case for Almer glasses.
02
User Journey
User Journey
Following this, I mapped out a User Journey for each persona: frontliner, expert, and manager - to analyze the sequence of actions performed by each party.
03
Frontliner Interactions with AR Glasses
Frontliner Interactions with AR Glasses
However, this exercise revealed a gap in my understanding of the frontliner's specific actions, such as when and how they don the headset, establish a connection, and prioritize their visual sharing.
04
Frontliner's Action Journey
Frontliner's Action Journey
To build a more precise picture, I designed an “Frontliner’s action Journey”. It helped me to understand micro interactions and intentions & struggles of a frontliner while field troubleshooting.
Research & Testing
Research & Testing
Research & Testing
Expert Perspective and Hands-Free Operation
Users appreciate the expert's point of view and the hands-free capability provided to frontline workers, underscoring its utility in practical scenarios.
Visibility Issues
The screen edges are not visible to the user, which can hinder the full use of the display area.
Tool Functionality
While the pen tool is user-friendly, the absence of precise location tracking complicates its use, making it less effective than anticipated.
Detailing Challenges
It is challenging for users to point out or interact with small details within the AR environment, impacting precision in tasks that require fine interactions.
Content Display Limitations
Displaying information-dense content, such as documents, is problematic, as the screen struggles to effectively show detailed information.
Motion-Related Miscommunication
Movement by either the user or the remote expert often leads to miscommunication, suggesting a need for more robust stabilization and tracking technologies in dynamic environments.
Frontliner's Action Journey
Frontliner's Action Journey
Frontliner's Action Journey
