Service Designer, User Researcher
Service Designer, User Researcher
Service Designer, User Researcher
2021
2021
2021
Docudo
Docudo
Docudo
Association Physio Swiss, Swiss Institute of Physiotherapy
Association Physio Swiss, Swiss Institute of Physiotherapy
Association Physio Swiss, Swiss Institute of Physiotherapy
Zurich (CH)
Zurich (CH)
Zurich (CH)
Docudo is a tablet app that makes physiotherapy documentation faster and easier. It adapts to each therapist’s way of working, cuts paperwork time by more than half, and gives them more time to focus on their patients instead of forms.
Docudo is a tablet app that makes physiotherapy documentation faster and easier. It adapts to each therapist’s way of working, cuts paperwork time by more than half, and gives them more time to focus on their patients instead of forms.
Docudo is a tablet app that makes physiotherapy documentation faster and easier. It adapts to each therapist’s way of working, cuts paperwork time by more than half, and gives them more time to focus on their patients instead of forms.
Core Problem
Physiotherapists spend too much time on complex documentation systems, leaving less time for patient care. The challenge was to make this process faster, clearer, and less tiring.
Core Problem
Physiotherapists spend too much time on complex documentation systems, leaving less time for patient care. The challenge was to make this process faster, clearer, and less tiring.
Core Problem
Physiotherapists spend too much time on complex documentation systems, leaving less time for patient care. The challenge was to make this process faster, clearer, and less tiring.
My role
Led research, redefining concept, UX flow, and stakeholder collaboration
My role
Led research, redefining concept, UX flow, and stakeholder collaboration
My role
Led research, redefining concept, UX flow, and stakeholder collaboration
User Research
We conducted interviews with physiotherapists and experts, observed therapy sessions, and analyzed existing documentation tools and standards.
User Research
We conducted interviews with physiotherapists and experts, observed therapy sessions, and analyzed existing documentation tools and standards.
User Research
We conducted interviews with physiotherapists and experts, observed therapy sessions, and analyzed existing documentation tools and standards.
Technological integration
The app supports multiple input modes—including handwriting (stylus), text keyboard, and voice input—with real-time transcription. AR was used for fast, precise measurements, and blockchain-supported EPD ensured secure data handling.
Technological integration
The app supports multiple input modes—including handwriting (stylus), text keyboard, and voice input—with real-time transcription. AR was used for fast, precise measurements, and blockchain-supported EPD ensured secure data handling.
Technological integration
The app supports multiple input modes—including handwriting (stylus), text keyboard, and voice input—with real-time transcription. AR was used for fast, precise measurements, and blockchain-supported EPD ensured secure data handling.
Smart features
The “Smartkey” auto-detects keywords and suggests ICHI classification codes, auto-translates abbreviations, and marks body parts on sketches. Sketch styles adapt to patient gender.
Smart features
The “Smartkey” auto-detects keywords and suggests ICHI classification codes, auto-translates abbreviations, and marks body parts on sketches. Sketch styles adapt to patient gender.
Smart features
The “Smartkey” auto-detects keywords and suggests ICHI classification codes, auto-translates abbreviations, and marks body parts on sketches. Sketch styles adapt to patient gender.
Iterative design
We prototyped, tested with users, and refined the UI into a clean, fatigue-resistant layout—collapsible sections, clear dashboards, and intuitive navigation.
Iterative design
We prototyped, tested with users, and refined the UI into a clean, fatigue-resistant layout—collapsible sections, clear dashboards, and intuitive navigation.
Iterative design
We prototyped, tested with users, and refined the UI into a clean, fatigue-resistant layout—collapsible sections, clear dashboards, and intuitive navigation.
Service Design
Service Design
Service Design
User Research
User Research
User Research
UX/UI
UX/UI
UX/UI
Impact & Value
Documentation time reduced by up to 55%. Easier, more consistent records across teams. A simple, fatigue-free interface that fits seamlessly into daily practice.
Impact & Value
Documentation time reduced by up to 55%. Easier, more consistent records across teams. A simple, fatigue-free interface that fits seamlessly into daily practice.
Impact & Value
Documentation time reduced by up to 55%. Easier, more consistent records across teams. A simple, fatigue-free interface that fits seamlessly into daily practice.
Research
The topic of standardization and physiotherapy is complex. As a team, we put a lot of effort into research by interviewing experts and practitioners, analyzing existing tools, and looking at existing technologies. Laying this groundwork helped us greatly in deciding which features to implement and how to implement them. We opted for different input options (pen, keyboard, speech to text), "Smartkey" for diagnosing, exercise, and ICHI-classification suggestions, AR for a faster and more accurate way to take measurements, and blockchain-based EPD to handle sensitive data safely and swiftly. After the user test, we became even more confident in our features and started working on the design, where we decided to adopt a minimalistic approach.
Research
The topic of standardization and physiotherapy is complex. As a team, we put a lot of effort into research by interviewing experts and practitioners, analyzing existing tools, and looking at existing technologies. Laying this groundwork helped us greatly in deciding which features to implement and how to implement them. We opted for different input options (pen, keyboard, speech to text), "Smartkey" for diagnosing, exercise, and ICHI-classification suggestions, AR for a faster and more accurate way to take measurements, and blockchain-based EPD to handle sensitive data safely and swiftly. After the user test, we became even more confident in our features and started working on the design, where we decided to adopt a minimalistic approach.
Research
The topic of standardization and physiotherapy is complex. As a team, we put a lot of effort into research by interviewing experts and practitioners, analyzing existing tools, and looking at existing technologies. Laying this groundwork helped us greatly in deciding which features to implement and how to implement them. We opted for different input options (pen, keyboard, speech to text), "Smartkey" for diagnosing, exercise, and ICHI-classification suggestions, AR for a faster and more accurate way to take measurements, and blockchain-based EPD to handle sensitive data safely and swiftly. After the user test, we became even more confident in our features and started working on the design, where we decided to adopt a minimalistic approach.
Documentation and Guidelines
Fabienne Büchi
Physiotherapists are required to follow specific documentation guidelines, such as those provided by the WCPT, to ensure that their interventions are both valid (measuring the right thing) and reliable (consistent outcomes when nothing has changed).
Documentation needs to be detailed, including codes related to treatments which are linked in a hierarchical and serial time-based manner.
Employments of codes and rankings
Hans Ruckdäschel
Codes alone are insufficient for documentation; they must be supplemented with detailed descriptions of treatment intensity and frequency.
Standardized scores are used initially to assess patients, but diverse assessment methods can make it difficult to compare and link data for scientific purposes.
Digital Tools and Automation
Pedrin Denoth
Current digital tools like CURAMED are appreciated for their capabilities in standard and specific assessments, but there is a desire for more automation to save time and enhance accuracy.
Suggestions include automating data entry and calculations, possibly integrating sensors for monitoring exercises both in clinical settings and at home.
Insurance and legal requirements
Dr. Christoph Bauer
Physiotherapists are often required to provide detailed documentation to justify treatments for insurance purposes, which highlights the importance of accurate and comprehensive documentation.
Documentation and Guidelines
Fabienne Büchi
Physiotherapists are required to follow specific documentation guidelines, such as those provided by the WCPT, to ensure that their interventions are both valid (measuring the right thing) and reliable (consistent outcomes when nothing has changed).
Documentation needs to be detailed, including codes related to treatments which are linked in a hierarchical and serial time-based manner.
Employments of codes and rankings
Hans Ruckdäschel
Codes alone are insufficient for documentation; they must be supplemented with detailed descriptions of treatment intensity and frequency.
Standardized scores are used initially to assess patients, but diverse assessment methods can make it difficult to compare and link data for scientific purposes.
Digital Tools and Automation
Pedrin Denoth
Current digital tools like CURAMED are appreciated for their capabilities in standard and specific assessments, but there is a desire for more automation to save time and enhance accuracy.
Suggestions include automating data entry and calculations, possibly integrating sensors for monitoring exercises both in clinical settings and at home.
Insurance and legal requirements
Dr. Christoph Bauer
Physiotherapists are often required to provide detailed documentation to justify treatments for insurance purposes, which highlights the importance of accurate and comprehensive documentation.
Documentation and Guidelines
Fabienne Büchi
Physiotherapists are required to follow specific documentation guidelines, such as those provided by the WCPT, to ensure that their interventions are both valid (measuring the right thing) and reliable (consistent outcomes when nothing has changed).
Documentation needs to be detailed, including codes related to treatments which are linked in a hierarchical and serial time-based manner.
Employments of codes and rankings
Hans Ruckdäschel
Codes alone are insufficient for documentation; they must be supplemented with detailed descriptions of treatment intensity and frequency.
Standardized scores are used initially to assess patients, but diverse assessment methods can make it difficult to compare and link data for scientific purposes.
Digital Tools and Automation
Pedrin Denoth
Current digital tools like CURAMED are appreciated for their capabilities in standard and specific assessments, but there is a desire for more automation to save time and enhance accuracy.
Suggestions include automating data entry and calculations, possibly integrating sensors for monitoring exercises both in clinical settings and at home.
Insurance and legal requirements
Dr. Christoph Bauer
Physiotherapists are often required to provide detailed documentation to justify treatments for insurance purposes, which highlights the importance of accurate and comprehensive documentation.
Documentation and Guidelines
Fabienne Büchi
Physiotherapists are required to follow specific documentation guidelines, such as those provided by the WCPT, to ensure that their interventions are both valid (measuring the right thing) and reliable (consistent outcomes when nothing has changed).
Documentation needs to be detailed, including codes related to treatments which are linked in a hierarchical and serial time-based manner.
Employments of codes and rankings
Hans Ruckdäschel
Codes alone are insufficient for documentation; they must be supplemented with detailed descriptions of treatment intensity and frequency.
Standardized scores are used initially to assess patients, but diverse assessment methods can make it difficult to compare and link data for scientific purposes.
Digital Tools and Automation
Pedrin Denoth
Current digital tools like CURAMED are appreciated for their capabilities in standard and specific assessments, but there is a desire for more automation to save time and enhance accuracy.
Suggestions include automating data entry and calculations, possibly integrating sensors for monitoring exercises both in clinical settings and at home.
Insurance and legal requirements
Dr. Christoph Bauer
Physiotherapists are often required to provide detailed documentation to justify treatments for insurance purposes, which highlights the importance of accurate and comprehensive documentation.
01
Reason for therapy
"Acute Pain"
02
Side/Localization
03
Event History
04
Patient points out problem area
Drawing in diagram
05
Identify consequential damage
Tigling in the fingers
06
Pain through stimulation
01
Patient undresses
Documenting while the patient is changing
02
Patient makes himself comfortable on the table
Documenting while the patient is making himself comfortable
03
Control basic Movements
Are there any restrictions in the patient's movements?
04
Control basic Movements
Therapist shows the movements to the patients, hands-on navigates the patient's movements
01
Other complaints at the moment?
02
Previous exposures and how long ago?
03
Breathing problems?
04
Medicaments?
05
Diseases, operations, etc.?
06
Medical record reviewed
Taking look at the MRI
01
Chronic pain -> Softer treatment
01
Chronic pain -> Softer treatment
02
Acute pain -> Intense treatment
Trigger / No Trigger
02
Acute pain -> Intense treatment
Trigger / No Trigger
03
Calm down the patient
03
Calm down the patient
04
Dry needling
04
Dry needling
Wireframes
Wireframes
Wireframes
